Principles of Communication

Course information

When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require. If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This course covers some of the different ways of communication, how to identify barriers to
communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

Number of modules: 7

Course Duration: 75 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £25

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Person-Centred Care

Course information

What do we mean by Person Centred Care, well the term originated in the 1940s and proposed taking a holistic view of service users in care settings. This means getting to know the person and then tailoring their care as much as possible to meet their specific needs. Person centred care is now a key principle outlined in current legislation and it plays an important part in the standards that they set out which must be followed by all care professionals working in this country.

This course will give you an understanding of person centred approaches for care and support, and how to implement a person-centred approach in an adult social care setting.

It starts by explaining what we mean by person centred care and where this term originated. It then goes on to analyse the values represented by person centred care and explains why care should be as much as possible tailored to each service user. Finally it will give you an overview of care plans, daily reports, the importance of obtaining consent and much more.

Number of modules: 6

Course Duration: 45 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £25

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Handling Information in a Care Setting

Course information

When working in a care setting it is so important to build positive relationships with care users. Confidentiality and the correct handling of personal information are vital for trusting relationships and a breach in this may lead to a service user becoming unwilling to cooperate with their care providers.

This course provides an introduction to the concept of handling information in care settings. At the end of the course you will understand the need for secure handling of information and you will know how to access support if you have any questions regarding access to information. The course will cover the important role confidentiality plays in developing trusting relationships with the people in your care and it will define key terms such as ‘need to know’ and ‘consent’. It also touches on the legislation that is in place relating to the handling and storing of information and the obligations each person has under these laws.

Number of modules: 2

Course Duration: 20 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £25

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Nutrition & Hydration

Course information

If you are part of a team responsible for people’s nutrition and hydration, it’s important that you understand the terms that are being used, the nutritional requirements of the service users and the possible consequences of getting it wrong.

This course will start by defining the various terms used when talking about nutrition and hydration in care environments, the basic elements of nutrition and eating a healthy balanced diet, identify the reasons why vulnerable people might suffer with dehydration and the tools you can use to identify people that are at risk of malnutrition and the steps you can take to deal with this condition.

Number of modules: 7

Course Duration: 65 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £25

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Dignity & Privacy

Course information

There are two crucial attributes you must have when working with people in a caring, supportive environment. First, all service users must be treated with dignity and the second crucial attribute is privacy.

The course will start by defining dignity and privacy within the healthcare sector, and will explain how the two are quite often linked. It will then go on to give you a range of useful professional tips about setting up the right working relationship with your service users, and discuss some of the issues that can arise when dignity and privacy are not respected.

Number of modules: 7

Course Duration: 50 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £25

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Prevent Duty

Course information

Intelligence indicates that further terrorist attacks in our country are ‘highly likely’. Experience tells us that the threat comes not just from foreign nationals, but from terrorists born and bred in Britain. It is therefore vital that our counter-terrorism strategy contains a plan to prevent radicalisation and stop would-be terrorists from committing mass murder.The Prevent strategy, published by the Government is part of the overall counter-terrorism strategy.

This course starts with an overview of the Government’s Prevent strategy, and then looks at some of the reasons people become extremists. It goes on to cover the objectives of the Prevent strategy, how to base your actions on a risk based approach, what to do if you are concerned and much more.

Number of modules: 8

Course Duration: 65 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £35

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Your Personal Development

Course information

A key part of your progression within the adult social care sector will be focused on your personal development. In a number of sectors it is even a legal requirement to continue to develop your skills and knowledge and it is essential to ensure you are working to the most up to date standards and guidance.

The course will start by looking at the way standards are set, monitored and regulated for social care organisations and workers throughout the UK. It then goes on to cover the codes of practice and legislation, reflecting on your work to ensure continued improvement, communication, feedback and much more.

Number of modules: 8

Course Duration: 35 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £25

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Mental Capacity & Deprivation of Liberty Safeguards

Course information

This course describes in detail the many facets and procedures of the Mental Capacity Act. This includes who the act affects, when it applies, how to assess capacity and the procedures that can be put in place in the home or workplace to ensure best practices are followed and people are treated fairly at all times.

It also introduces the deprivation of liberty safeguards. These safeguards provide a framework for approving the deprivation of liberty for people who lack the capacity to consent to treatment or care in either a hospital or care home setting

Number of modules: 4

Course Duration: 75 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £25

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Take Care of Your Mental Health this Christmas

We are in this time of year when everyone starts running out of time to find the perfect presents for their relatives and friends. Although it is one of the most festive and positive months, many of us may not see it that way. Christmas might be an extremely rough time for people suffering from mental health conditions. We gathered some useful tips to help you manage with all sorts of Christmas problems and hopefully lower the pressure you put on yourselves.

1. Don’t waste your time

Have you ever run out of tasks and end up sitting purposelessly at work? Yes? That’s great news! You can use this time to think about your Christmas presents! But don’t make them a priority and postpone your tasks to do it. You need to prioritise all your commitments and after fulfilling them (or during the lunch break) you can plan your presents.

2. Wrap up your work

During one of the busiest times of the year everyone is overloaded with work either in their workplace, at home and often both! It is important for you to know your limits. You don’t need additional tasks before Christmas if the deadline is long after the festive period. Make a list of all your work commitments and put them in the order according to their deadlines. This will help you focus on the most important tasks instead of starting for the ones that you won’t be able to finish. If you have too many tasks assigned before Christmas, try to speak with your manager to come up with some solutions.

3. Time to relax

We all need time out regardless of what’s going on in around us. It’s completely fine! You don’t need to worry about everything this Christmas. Ask your family and friends for help or, if you don’t want to ask them directly, try to convince them using some Christmas movies. Prepare a simple movie night (no special dishes – just popcorn and hot chocolate) and relax with your loved ones. After such a night you might suggest that would be fun to try out some of the movie ideas and voilà! You’ve got some voluntary help from your loved ones and priceless time you spent together.

4. Drinking – Keep an eye on that!

Don’t fall into the illusion that alcohol makes you happy and that all the problems seem to fade away after a glass of wine. The fact is that alcohol can make you feel relaxed but it’s just temporary. Your problems won’t disappear and postponing them won’t help you deal with stress. In fact, it’ll leave everything on the last minute and your stress scale might just blow up. Don’t fall into this trap. Stay with the recommended limits or just go out with your friends to reduce the stress instead of sitting at home with a bottle of wine.

5. Food Fight

Christmas time is a perfect excuse for all-day meals. We don’t do breaks. The temptation to overindulge with food is enormous and that is the reason to stop and think. Our diet has a huge impact on our mood, and this may cause some mood swings during Christmas as we all want to put the diet aside. But we need to remember that maintaining a balanced diet is extremely important to prevent irritability and to maintain stable mood.

6. Sleep Tight

With all the responsibilities and Christmas rush, people tend to disrupt their sleeping patterns to make sure that everything is perfect. But sacrificing the sleeping time just to achieve a perfectly decorated house might not be the best idea. You should have enough sleep because if you don’t, you put your mental health at risk. Divide the Christmas task between members of your family this year and make sure that all of you, including yourself, are having enough sleep during this festive time of the year.

7. Socialise

Feeling lonely can also have an impact on your mental health. For some people Christmas might feel like an emotional tornado while for others this might be the loneliest time of the year. All of us should keep in touch with our loved ones but also find it as a chance to meet new people to socialise with. Go out for the Christmas Market or Christmas Wonderland and have fun! That’s your chance to join the random choir singing Christmas songs or bump on some stranger with whom you can later go for a hot chocolate. Don’t miss out!

8. Exercise

Winter cold and exercises? It doesn’t sound like a good motivation. But that should become your routine especially during this festive time. Sport makes a huge difference for our mental health. That doesn’t mean you have to get up at 4 and go for a run so you can still stick to the schedule. Dancing around and singing also qualifies as exercises! Choose something you enjoy, and start to feel the difference in your life as this becomes routine.

9. Stretch your mind

Apart from physical exercises, you should keep your mind on track, as well. Ajuda offers a vast variety of courses including Mental Health training courses. You can increase your awareness to help yourself and others. Don’t miss out on the Mental Health & Wellbeing Show which takes place in May 2020. Christmas time is the best opportunity to offer mental help and this show might be your perfect gift for your loved ones.

Christmas time might be the most dangerous time of year for people struggling with mental health issues. Don’t underestimate it. Make sure that you, your family and friends are aware of this problem. Spread the word to make Christmas special for all people in your surroundings. Be the one that makes a change! And most importantly, be the one who cares for himself before you decide to take someone else’s problems on your shoulders.

Find time for yourself – take a long bath or go on an errand. Even five minutes for yourself might be helpful to keep your life balance.

Tips to cope with back to school anxiety

After a relaxing summer away from school, it can be nice to begin looking forward to the new school year and the new challenges that lay ahead. However, if this feeling of excitement is replaced by a strong feeling of anxiety and doubt, the next week or so can feel like one big nightmare. 

Whether you are a pupil, teacher, or someone supporting these people – It’s important to try and deal with these feelings early, before they begin to affect school life and possibly the quality of education or job progress. 

The Ajuda team have put together some tips to cope with this feeling of anxiety in the hope that we can support anyone struggling at the moment. If you feel your child may be suffering from back to school anxiety, give some of these strategies a try.

  1. Talk over the concerns

Try to have an open conversation with them about what it is that’s causing the worry. You could perhaps encourage them to write them out into a list. Visually reading the problems can help to break them down and sometimes help them to see that there aren’t that many worries in the first place. Let them know that they can come back to you at any time if they feel worried or anxious, and you’ll always have time to sit and talk to them about it. 

  1. Plan how to overcome these if possible

When you are consumed with anxiety, it can be difficult to see a way out of the situation and things can seem hopeless. You can support the person by helping them go through their concerns and try to find solutions to some. If they are worried about struggling to make friends, what ways could they start a conversation? If they’re worried about getting lost or missing the bus, could they call anyone for help or find an alternative route? 

  1. Focus on the positives 

Just like the list of worries, you could also encourage them to share the things they will look forward to about going back to school. They may have friends they haven’t seen over the holidays, or a favourite piece of playground equipment that’s only available on the school grounds. The list can help to relieve some anxiety and replace it with excitement. 

  1. Go through some calming techniques

If you are concerned that the anxiety and stress could become overwhelming for them during school, go through some techniques that can help to relieve anxiety. Some people who regularly deal with anxiety recommend strategies such as deep breathing, or making a list of all the things in a room of a particular colour. These can help to control breathing and focus their mind on something other than the difficult situation. 

If you’d like to learn more about supporting someone with anxiety, in less than 6 week’s time Ajuda will be hosting our first Talking Mental Health National Conference at Cardiff City Stadium on October 10th. The day will include inspiring stories from people who have lived with and overcome their mental health struggles, along with talks from charities and professionals involved in Mental Health Awareness. 

If you’d like to join us on the day to learn more about mental health and tips on wellbeing, please order a ticket here.

Travel health tips for your summer adventures!

It’s that exciting time of year again where many of us are planning to pack up our suitcases and head to a warmer climate for our summer holidays – we hope you have something fun planned! For those who have set their sights on travelling abroad for their holidays, there will be lots to prepare and pack for your journey. It’s also a good idea to prepare yourself for any potential health risks so you can deal with them quickly and easily.

One of the most common holiday complaints are sickness bugs, which can be caused by a number of factors. To make sure you make the most of your hard-earned holiday, here are some top tips for keeping sickness bugs away when holidaying abroad.


Food poisoning

Some countries you will travel to may not have the same food safety standards as we do in the UK, and also some hotels may just simply not be up to scratch when cooking and preparing food. All-inclusive holidays have the highest reports of food poisoning based on insurance claims – this could be due to the buffet-style food that is often offered at meal times and the large quantities of food being cooked on-site.

Things to look out for:

  •   Lukewarm food – this suggest it has been left out for a while after being cooked, make sure your food is piping hot
  • Undercooked food – check your meat is cooked properly before eating any, and perhaps ask for things to be cooked a bit longer (such as steak) when ordering for extra reassurance.
  • Unclean settings – if a restaurant, shop or takeaway has visible signs of uncleanliness, it would be a good idea to give these places a miss!

If you have eaten something that has been improperly stored, prepared or cooked, you may experience symptoms of vomiting, diarrhoea, stomach cramps and dehydration caused by infections including salmonella, E coli and campylobacter.


Contaminated Water Bugs 

Not all countries have the same standards of water cleanliness as we do in our taps, which is why you may have already been encouraged in the past to buy bottled water when travelling abroad in the past. Not only is drinking water a cause of sickness in people, but also the water from a swimming pool or hot tub.

Top Tips:

  • Avoid having ice in your drinks from restaurants or bars, as they will likely have used tap water for these as we do at home. When the ice melts we drink the contaminated water.
  • Don’t jump straight into the pool or hot tub – take some time to check if the water appears to be clean and relatively free from insects or dirt.
  • Even if the pool is clean, be careful not to swallow too much water, as the cleaning chemicals inside the water may also cause sickness.


If some contaminated water is drunk, the person may be affected by cryptosporidium, a parasite which causes watery diarrhoea, stomach cramps, vomiting and fever.

Sickness bug from other guests

Hotels, restaurants, poolside areas and many other places can also be a cause of sickness, as bugs can travel much more quickly if people are densely populated in an area such as those mentioned.

There is no real way of avoiding these types of bugs, however if there is news of a sickness bug travelling around your hotel it may be worth asking your travel company to try to provide alternative accommodation to ensure you are able to continue enjoying your holiday.


All of the conditions mentioned above can usually be treated with over the counter medicines such as immodium, and by keeping yourself hydrated with bottled water, getting rest and taking things slowly.

If symptoms do persist, worsen or you have other cause for concern – seek medical attention immediately to be on the safe side. Before travelling you can research local doctors and hospitals to ensure you are fully prepared for whatever happens.

Ajuda offer a wide variety of courses focussed on treating common holiday minor illnesses and injuries, both in our online courses and our in-house training courses at the Cardiff Bay Training centre.

Get in touch if you would like to know more about our courses on offer and book one, either call 02920 576883 or email

Tips for dealing with exam results stress

After an intense few months of revising and worrying for many young people undertaking GCSE and A-Level exams, the results of their hard work will be revealed over the next few weeks, with A-level results this year taking place on 15th August, and GCSE’s on the 22nd. 

Although some may say that the hardest part is over, for many young people the days leading to results day will be full of anxiety, stress and doubt.  If you have a child, or care for someone who is dealing with the pressure of a doubtful exam results day, here are some positive steps you can take, and bits of advice to give them before and during the day. 

Discourage overuse of social media

In the lead-up to the day, and particularly the day itself, their social media feeds will be full of people posting about the upcoming results. Although some posts may help them see that others are in the same boat, the continuous reminder of these emotions may cause the young person to overthink things and cause further worry and panic. If they do not get the results they were hoping for, social media will be full of celebratory posts which could make them feel even worse. 

Suggesting some calming activities that could distract them such as a walk, or watching a favourite film.

Remind them that exam results aren’t everything

Although it may feel like the most important thing at the moment, there are so many qualities and skills in a person that can’t be measured by school exams. Remind them of the good qualities they have that make them special, and reassure them that no matter what results they have, you will be proud of their hard work and support them moving forward in life. 

Look to the future 

It’s important to remind the young person that even if they do not get the results they wanted or expected, there are always alternative routes to gain the life skills, qualifications and work experience they need to go forward in life. If they are in the right mindset, you could help them look for their next step – whether that be further learning through school, apprenticeship, college or university. 

Helping them look forward to the future will help to keep their spirits up, and may relieve some feelings of worry and anxiety. 

On our Youth Mental Health First Aid course, Ajuda cover topics including stress and anxiety, with lots of practical tips on ways of dealing with these with young people in your care. Our courses can be booked in-house at our Cardiff Bay Training Centre, or at a location of your choice for groups of 12 or more.  

Ajuda are also busy organising our upcoming Talking Mental Health Conference in Cardiff City Stadium on October 10th (World Mental Health Day). We have talks on the day about mental illnesses such as anxiety, bipolar, depression and more, along with a selection of mental health organisations, charities and services at our exhibition. 

You can order tickets for the conference here.