Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries. The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area. This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace. Target Audience This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established This course is for individuals who are doing the training for themselves or for businesses who might want to put all of their first line management team through the training, so they are all working in the same way and have the same skill set. Advantages CPD approval means that this course can be used by those that need to prove they are continually developing themselves. Further Progression
Number of modules: 4 Course Duration: 50 Minutes Course Price: £65
Course information
managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to emotional intelligence.
Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life
For candidates that want to add more qualifications to their CV our Leadership Skills course is ILM approved and can provide them with another recognised management qualification.
For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.
For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Category: Business Skills
Stress Management
Course information
The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed on them at work.
So why is stress a problem in the workplace?
Well the latest estimates show the total number of cases of work related stress depression or anxiety account for 39% of all work related illness.
Some occupations may be more susceptible to stress but it can affect anyone and can impact on health, ability to function effectively at work and at home and in relationships.
This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.
Number of modules: 4
Course Duration: 30 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £35
LinkedIn for Business
Course information
Linkedin is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses.
Linkedin is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch, making such contact much more effective.
It’s a social network for professional people. Normally a person would create a Linkedin profile that would include career details and would update their information periodically as to their current appointment. It would often include a personal statement, personal web address and possibly testimonials from employers and members of staff. If the person has particular interests both professionally and personally they may subscribe to one or more interest groups to receive updates and discussion opportunities.
Number of modules: 4
Course Duration: 45 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £90
Twitter for Business
Course information
Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. It is also used by people for the social aspect – to chat and share information with friends. In fact, there is no restriction to who or what can have a Twitter account and often a larger company such as Starbucks will also have individual accounts for each product such as Frappuccino’s and even individual store locations.
Using Twitter successfully requires a significant commitment of time – being active is key to your success. It’s all about the image you create, and the best‐viewed companies are the responsive ones.
Twitter is a real‐time information sharing network where users can share messages, news, images, opinions and links via short bursts of information called ‘tweets.’
Even though Twitter is a fairly simple service, it’s still important to understand the mechanics of it thoroughly.
Number of modules: 4
Course Duration: 55 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £90
Facebook for Business
Course information
Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you.
Using Facebook in your business is about providing an effective means for your customers to interact with you and connect their friends to your business. Recommendation is the most powerful way a potential customer can be connected to a business, particularly when it’s being recommended by a friend. So if you know that a trusted friend likes a particular brand, you’re much more likely to engage with that brand.
Facebook is essentially a platform designed to facilitate social interaction between people with whom you’ve already established some mutual recognition.
Number of modules: 8
Course Duration: 80 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £90
Social Media for Business
Course information
The Internet has changed our lives both personally and commercially. The boundaries between personal and business communication are now much less defined. Three quarters of us in the developed world use the internet and Social media has become a serious business marketing technique with over 90% of businesses with an in‐house marketing department using social media for marketing and committing up to 20% of marketers time in that direction. So far as your social media audience in concerned, 43% of people aged 20‐29 spend more than 10 hours a week on social media sites.
The starting point in any social media activity for business is your website or microsite and your social media activities will invariably be referencing this site so the first measurement of success in your social media activity will be the traffic you’re generating for your site through social media channels.
This course is designed to assist people in business to understand how social media techniques can be used as an effective business marketing tool. The object is to provide sufficient information to enable you to develop a social media strategy for a business and implement that strategy personally or through the informed engagement of third party specialists.
Number of modules: 11
Course Duration: 100 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £149
SEO for Business
Course information
Right now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor. Imagine if your website could rank above your competitors’, using the kind of search terms that turn your visitor traffic into revenue. When it’s done well, search engine marketing can give search engines exactly what they need to put your website in a prime position on Search Engine Results Pages.
The key is understanding what search engines need ‐ and since 90% of all searches in the UK are via Google, this pretty much means understanding Google. This course will explain the proven techniques that will help you reach and maintain the number one results spot.
Number of modules: 6
Course Duration: 80 Minutes
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Course Price: £149