Noise Awareness

Course information

Noise at work can cause hearing damage that is permanent and disabling. This damage is preventable if the right steps are taken but once your hearing has gone it will not come back. It can also interfere with communications by stopping people from being able to understand or follow conversations and it can make verbal warnings or alarms harder to hear. These issues can lead to further safety risks that put people at risk of injury or even death.

This course will show you how dangerous noise can be in the workplace, and the main safety issues you should be aware of. It will take you through some of the simple science, the main laws that apply and introduce you to noise level limits. It also covers some of the specific health risks and how to avoid them by producing risk assessments, action plans and through the provision of appropriate Personal Protective Equipment. It concludes by examining how to provide information and instruction to employees, along with the most professional way to conduct health surveillance of the workforce.

Number of modules: 7

Course Duration: 55 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £35

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Objective Setting

Course information

Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively.

They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary.

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Number of modules: 3

Course Duration: 30 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £35

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Diabetes Awareness

Course information

Diabetes is a serious lifelong health condition that occurs when the amount of glucose, or sugar, in the blood is too high. If left untreated, high blood glucose levels can cause serious health complications.

Diabetes can develop in anyone at any point in their life although there are certain groups and age ranges where it is more common. There are a range of symptoms that could indicate that someone had Diabetes, these range from excessive thirst to
feeling more tired than usual. It is believed that up to 26% of residential and nursing home residents have Diabetes so being able to recognise the symptoms and knowing how you can help them to manage the condition is essential.

This course is aimed at people working in the health and social care sector and will provide an overview of the condition, the common symptoms that might indicate someone has diabetes, methods of diagnosis, some possible treatments and
common complications that can affect those with the condition.

Number of modules: 3

Course Duration: 45 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £25

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Introduction to Emotional Intelligence

Course information

Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries.

The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area.

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.

Target Audience

This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established
managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to emotional intelligence.

This course is for individuals who are doing the training for themselves or for businesses who might want to put all of their first line management team through the training, so they are all working in the same way and have the same skill set.


CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life

Further Progression
For candidates that want to add more qualifications to their CV our Leadership Skills course is ILM approved and can provide them with another recognised management qualification.
For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.
For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

Number of modules: 4

Course Duration: 50 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £65

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Duty of Care

Course information

A duty of care is the requirement that all health and social care professionals, and organisations providing health and care services, must put the interests of service users first.

Working in the health and social care sector involves working with lots of different people with a variety of needs, dependencies, backgrounds and wishes. As a care worker, you have a duty of care towards all the people you are involved with, during your working hours. This means you have to employ a reasonable level of care, to ensure they are kept safe from harm, abuse and injury.

This course will give you an introduction to the concept of duty of care, cover how duty of care affects your work, what to do if you come across a duty of care dilemma and where to go for support or advice along with some practical examples of duty of care situations.

Number of modules: 6

Course Duration: 50 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £25

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Lockdown Procedure in Schools

Course information

In the last decade the threats to our society have multiplied and evolved in many ways. Terrorist organisations have transferred their fight from Iraq and Afghanistan to our back garden, Europe – and we have seen the damage that a small number of determined individuals can do.
This course will start by introducing the role of the lockdown officer then discuss some of the likely reasons for a lockdown, go over some of the steps you can take to prepare your school for lockdown as well as what to do in the event of a lockdown taking place.

Target Audience
The course is aimed at teachers, school administrators and support staff . It gives them an overview of what to expect and how to act in a lockdown situation and is intended to inform and prepare staff rather than alarm them.

Being prepared and knowing how to handle an emergency situation can be invaluable as it means that proactive positive action can be taken to protect yourself and others in your care.
Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

Further Progression
Other courses that complement this one include Prevent Duty, Positive Handling in Schools and Safeguarding Children.

Number of modules: 11

Course Duration: 60 Minutes 
(Note: This is based on the video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)

Course Price: £25

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Ajuda launch a Mental Health conference

Talking Mental Health is a conference that shall be taking place on World Mental Health Day, Thursday 10th October 2019.

Dawn and Rachel are very passionate about sharing knowledge and advice about Mental Health, so this day will be filled with just that.

The conference will be held from 10am to 4pm at Cardiff City Stadium and will include;


  • Keynote Speakers
  • A day of Inspiration
  • Free Resources
  • Expert Knowledge
  • Professional Advice
  • Success Stories
  • 2 Course Lunch
  • Refreshments


Early bird tickets: £75 +VAT

Regular price: £95 +VAT


You can book tickets online here

Learn lifesaving skills at Ajuda this June

Each month we provide courses at Ajuda Training Academy

June is jam packed with training courses that you can come along to from First Aid to Health, here’s the full calendar for this month

First Aid

3rd & 4th June – Level 3 Award in First Aid at Work Refresher (RQF)

17th June – Level 3 Award in Emergency First Aid at Work (RQF)

17th – 19th June – Level 3 Award in First Aid at Work (RQF)


Train the Trainer

10th – 12th June – First Aid Trainer / Assessor

13th June – Defib Instructor Course


Employment Skills

6th June – Interview Skills

20th June – Employability Skills


Mental Health

27th & 28th June – Mental Health First Aid (Wales) (Adult)


Health & Safety

24th June – Level 2 Award in Safe Moving & Handling (RQF)

25th – Level 2 Award in Fire Safety and Fire Marshal (RQF)

26th – Level 2 Award in Food Hygiene (RQF)


Book a course

Click here to book on a course online

Or speak to the team on 02920 576883

Ajuda wins Business of the Year Award at Business event

We are so thrilled and honoured to have won the Business of the Year award at the Zokit Spring Conf event last week at Cardiff City Stadium.

Dawn and Rachel attended the day to share awareness about the Mental Health First Aid courses that Ajuda are now offering and always love opportunities to talk to others and network in the business community.

It was a fantastic day, with lots of knowledge and inspiration shared from other business owners. Dawn talked about her tips on how to run a successful and healthy business, and the room was full of other Entrepreneurs who wanted to take away some of her advice and knowledge.

The awards took place at lunch time, after a delicious 3 course meal. There was a great buzz in the room of people enjoying the day, networking and those pre-awards excitement started to fill the room.

The awards were presented by Ruth Wignall, who is a trustee of the Charity of the day, Cancer Research Wales, who are a fantastic charity that both Dawn and Rachel have also fundraised for.

It was great to see all the fantastic businesses winning their awards and a huge congratulations to each of the well deserving winners.

The final award, Business of the Year, was presented by Ashley and Rayner Davies of A&R Group and when it was announced that Ajuda were the winners we couldn’t believe it!

Dawn collected her award on stage and said her thank you’s and we have been bursting with pride and gratitude since Thursday.

Thank you to everyone who chose us as the winner, we shall continute to grow as a business, training people with the life skills that really can help to save lives.


2019 Zokit Business Award Winners Announced

Ajuda launches Mental Health First Aid for Youth


This 14 hour YMHFA (Wales) course teaches adults how to provide Mental Health First Aid to young people.


Mental illnesses often start in adolescence or early adulthood and it is important to detect problems early to ensure the young person is properly treated and supported. The YMHFA (Wales) course teaches adults who have frequent contact with adolescents, such as parents, guardians, school staff, sport coaches and youth workers, how to assist adolescents who are developing a mental health problem, experiencing a worsening of a mental health problem or in a mental health crisis.

The Government Green Paper ‘Transforming children and young people’s mental health provision’ plans for every school and college to have a designated lead in mental health by 2025. The designated Youth Mental Health First Aider will be a trained member of staff who is responsible for the school’s approach to mental health.

This course is designed to meet this requirement by providing you with a clear understanding of the role of the school mental health lead. This step-by-step course will take you through essential skills needed to develop a multidisciplinary, whole systems approach through effective practice procedures to ensure the improvement of mental health and wellbeing in your school.



The YMHFA course teaches adults how to assist adolescents who are developing any of the following mental health problems, experiencing a worsening of an existing mental health problem or in a mental health crisis.

  • Developing mental health problems including:
  • Depression
  • Anxiety problems
  • Eating disorders
  • Psychosis
  • Substance use problems


  • Mental health crises:
  • Suicidal thoughts and behaviours
  • Non-suicidal self-injury
  • Panic attacks
  • Traumatic events
  • Severe psychotic states
  • Severe effects from alcohol or other drug use
  • Aggressive behaviours


  • To raise awareness and understanding of mental health problems in young people
  • To build confidence to help a young person experiencing a problem
  • To preserve life where a young person may be a risk to themselves or others
  • To provide help on a ‘First Aid’ basis
  • To reduce the effect of a mental health problem and prevent the problem escalating
  • To encourage early intervention and speedier recoveries
  • To provide comfort to a young person experiencing mental distress
  • To know where to refer the young person to for the right on-going help


It is designed to be interactive and participants are encouraged (if they wish) to share views and experiences. Whist sharing experiences can benefit the training experience participants must be aware that Mental Health First Aid is designed to help participants support others and is not intended as a therapy session for the participant. This is for the comfort for all participants.

Please note that due to the sensitive topics discussed within the training it is recommended that participants have a level of well-being before attending.


£140 + vat per person or £1,400 + vat for an in-house course for up to 12 people


We run this course monthly at Ajuda Training Academy in Cardiff Bay.

For in-house bookings we can deliver this anywhere in Wales, for groups between 6-12 participants.



2 days / 14 hours

It is recommended that these 2 days are run consecutively however they can be spread across a maximum of 2 sessions within 3 weeks.


We provide a fully qualified, experienced trainer, all the course materials, and certificates for participants on completion of the course.


To book a course or find out more information call Rachel on 029 20576883




Food allergies can be life threatening to children


Do you know what the most common allergy is for children in the UK?

Would you know what to do if a child had a serve allergic reaction?

In children, the foods that most commonly cause an allergic reaction are:

  • milk
  • eggs
  • peanuts
  • tree nuts
  • fish
  • shellfish

Most children that have a food allergy will have experienced eczema during infancy. The worse the child’s eczema and the earlier it started, the more likely they are to have a food allergy.

Anaphylaxis is an extremely dangerous allergic reaction. Common triggers being the foods mentioned above.

In anaphlaxis, a chemical called histamine is over-produced, causing one of more life-threatening Airway, Breathing or Circulation problems.

How will I know if a child has an allergic reaction?

  • Blotchy skin rash or flushing
  • A rapid onset of one (or more) life-threatening Airway, Breathing or Circulation problems.
  • Airway: Blood capillaries can ‘leak’ causing swelling and blockage. Look out for swelling of the tongue, lips, throat or a feeling of the throat ‘closing up’.
  • Breathing: Wind-pipes can consist just like asthma
  • Circulation: Blood vessels can dilate to 3 times their usual size, causing a life-threatening fall in blood pressure. Look out for dizziness, fainting, pale skin and a fast pulse.


What to do?

  • Call 999/112 for emergency help.
  • Lay the child down in a comfortable position
  • If they feel light-headed or faint – DO NOT sit them up. Raise the legs if necessary.
  • If the child has Airway or Breathing problems only, they may prefer to sit up; but take extreme care – if they feel light-headed or faint, lay them down immediately.
  • The child may carry an auto-injector of adrenaline. This can save their life if it’s given promptly. The child may be able to inject this on their own but, if necessary, assist them to use it.
  • If the child becomes unconscious check Airway and Breathing and resuscitate if necessary.
  • The dose of adrenaline can be repeated at 5-15 minute intervals if there is no improvement or symptoms return


NOTE: In a childcare setting, an adult should ideally receive training from a qualified healthcare professional to enable them to safely administer the auto-injector in an emergency

How to manage stress in the workplace

Mental Health Awareness Week takes place every year and this year it is held on the 13th  – 19th May 2019.


While some workplace stress is normal, excessive stress can interfere with your productivity and performance, impact your physical and emotional health, and affect your relationships and home life. It can even mean the difference between success and failure on the job.

According to the HSE (Health and Safety Executive), in 2015/16 over 480,000 people in the UK reported that work-related stress was making them ill. This amounts to nearly 40% of all work-related illness.

Many employees are reluctant to talk about stress at work. There is still a stigma attached to stress and people still think they will be seen as weak if they admit they are struggling. But stress is not a weakness and can affect anyone at any level of an organisation.

Some of the most common causes of workplace stress

  • Fear of being laid off
  • More overtime due to staff cutbacks
  • Pressure to perform to meet rising expectations but with no increase in job satisfaction
  • Pressure to work at optimum levels—all the time!
  • Lack of control over how you do your work


How to deal with Stress?

At Ajuda we have compiled a list of things to do to help reduce Stress in the workplace.

  1. Reach out

Sometimes the best stress-reducer is simply sharing your stress with someone close to you. The act of talking it out and getting support and sympathy—especially face-to-face—can be a highly-effective way of blowing off steam and regaining your sense of calm. The other person doesn’t have to “fix” your problems; they just need to be a good listener.


  1. Talk to your colleagues

Try to develop good relationships with your colleagues – this can help to create a support network at work.


  1. Go for a walk at lunch time

Too many of us get into the bad habit of eating lunch at our work desk. This would mean that you spend all day at the computer and not allowing yourself to take a break. The best way to step away at lunch time is to leave the office and go for a walk. If you’re lucky enough to be close to a park then that is ideal, or just a walk around the block will help. Even if it is just for 10 minutes so you have time to sit down and eat your lunch.

Exercise is also very beneficial when it comes to stress and mental health.


  1. Have a healthy snack

During stressful times it’s easier to eat junk food or snack on crisps, sweets or chocolate. Try and go for fruit instead. You will start to feel much better. Eating small, frequent and healthy meals, for example, can help your body maintain an even level of blood sugar, keeping your energy and focus up, and avoiding mood swings. Low blood sugar, on the other hand, can make you feel anxious and irritable, while eating too much can make you lethargic.



  1. Get more sleep

Try going to bed and getting up at the same time every day, even on weekends. Aim for 8 hours a night—the amount of sleep most adults need to operate at their best. Turn off screens one hour before bedtime. The light emitted from TV, tablets, smartphones, and computers suppresses your body’s production of melatonin and can severely disrupt your sleep. Avoid stimulating activity and stressful situations before bedtime such as catching up on work. Instead, focus on quiet, soothing activities, such as reading or listening to soft music, while keeping lights low.



  1. Don’t take on too much

It’s ok to ask for help or say if you’re taking too much work on. Learn to say no if you can’t take on extra work or responsibility – make sure you’re able to explain why.



  1. Holidays

Work regular hours and take the breaks and holidays you’re entitled to – it’s important to take time off work.



Want to know more about Stress Awareness in the workplace?


We have an online training course that you can take

Stress Management

To find out more email the team at or give us a call on 02920 576883